One Bedroom Hotel room in London at The Prince akatoki

New COVID-19 Update

A COVID-19 Safe Program

The Prince Akatoki London is excited to re-open its doors on the 17th of May 2021. Our booking channels are currently open and we are looking forward to welcoming you back soon.

At The Prince Akatoki London, the health and safety of our valued guests and staff are of utmost importance to us. We continue to monitor the situation closely, following stringent guidelines to provide the safest possible environment for our guests as they return to travel.

StayWell Measure

While we would love to welcome you, the safety of our team, guests and community is of the utmost importance to us and we believe closing is in the best interest at this time.
We thank you for your patience and understanding during this period of global crisis and hope that you and your loved ones stay healthy and safe.
Should you have any further questions, please contact us on

We look forward to welcoming you to The Prince Akatoki London soon!

Precautionary Measures

BV Safe Guard Logo The Prince Akatoki London has been independently certified by Bureau Veritas as 100% compliant on Safety and Hygiene practices under the Stay Well program in response to COVID-19.

As part of the hotel’s commitment to provide a safe and comfortable atmosphere for our valued guests, we would like to inform that the precautionary measures in place.

In addition to those measures, we strongly recommend guests to check travel restriction before booking. Travel may be permitted only for certain purposes and in some cases touristic travel may not be allowed. For more information, please click here

  • Temperature checks for all visitors, guests, including staff and contractors working within the hotel
  • All visitors to the hotel, including staff, will be required to complete Travel Declaration Form
  • 2-hourly disinfection and sanitisation of all public areas with focus on high frequency touch points
  • Enhanced cleaning procedures in place for guest rooms
  • Implementation of safe distancing measures
  • Masks and hand sanitisers are available within the premises
    Following new government guidelines, from the 17th of October, guests coming to TOKii or The Malt Lounge must be from the same household. You are also requested to download the NHS track and trace app prior to your visit.

What is the Stay Well Program?

Stay Well Measure ProgramThe ‘Stay Well’ program focuses on protecting guests and employees, as minimum standards at each hotel. This includes measures that span front office, guestrooms and housekeeping, public areas, back of house, restaurants and food outlets, functions and events, and human resources and training. Each new measure complements the already stringent standards upheld at The Prince Akatoki London and has guest and employee safety front and centre.

Hospital grade cleaning features heavily in the new standards, including increased frequency of cleaning (up to every 30 minutes in high touch areas), and use of chemicals to kill COVID-19. We will install sensor hand sanitisers within all public spaces and will undertake management of social distancing across public spaces. In addition, The Prince Akatoki London is introducing innovative measures that include the installation of shoe sanitiser mats at hotel entrances, immunity boosting menus, and the introduction of mobile app ordering systems at all hotel restaurants.

This ‘Stay Well’ measure has been designed as a guideline to implement minimum brand standards within our hotel to achieve the following objectives:

  • Elevated importance of health & safety in the workplace
  • Elevated importance of health & safety to all guests
  • The importance of “places” with generous space distancing
  • Creating a “clean and safe environment” for our employees and guests
  • Use of personal protective equipment (PPE), along with frequent testing and monitoring areas
  • Germ mitigation – where possible, replacing hotel items to focus on ‘easy-clean’, easily disposable materials
  • Providing Stay Well kits – sanitizer, alcohol wipes, and tissues to all guests
  • Low Touch High Impact solutions and Zero Touch solutions
  • Investment in training and health and safety education with measurable results

In addition to these measures, The Prince Akatoki London has engaged an independent certifier who is world-leading in testing, inspection and certification across 140 countries. An inspection will be conducted to ensure our hygiene and sanitation policy is best practice for every market we operate.

Our Executive Committee meets daily on the Stay Well program to examine and update further safety measures.

Booking Flexibility

We have further updated our booking policies to provide more flexibility for our guests.

For all existing made before 30 April 2020 made directly with our hotels, including bookings which are pre-paid, for arrival prior to 02 of August 2020 can be cancelled or amended at no charge up to 24 hours before your scheduled arrival.

For new reservations made directly with our hotels, our Explore with Us – Reserve Now, Pay Later offer is a fully flexible offer that allows you to plan your future travel now, with no deposit required and cancellation possible before your stay, find out more here.

For guests that have booked via an online Travel Agent or other Third-Party are advised to contact them directly for all reservation changes and information on their booking policies.

Loyalty – Stay Well Rewards

We are appreciative of all our Stay Well Reward members, we understand that travel is something we will all get back to soon, however, this may take some time to get back up and running in full capacity. Locking in those travel plans can take a back seat as we have reviewed our member’s feedback and made additional updates to points and status.

Status Extension: You’ve worked hard to earn your status, so we want to ensure you can continue to enjoy your benefits, which is why we are extending your membership status until 28 February 2022.

Point Extension: Enjoy peace of mind as your current points balance will be paused until 31 December 2020, allowing you the freedom to redeem hotel stays when travelling again.

Although you may not be travelling right now, our flexible program means you can continue to transfer your points to one of our 40+ redemptions partners. You can view all our partners and transfer points here or via the Stay Well Rewards mobile app.

We will continue to provide further updates on any loyalty changes through the Stay Well Rewards website.

Suite Privilege

Suite Privilege

Indulge in a truly relaxing stay in one of our sumptuous suites and enjoy £100 credit on drinking and dining in our outlets, a bottle of sake on arrival and a daily English or Japanese breakfast. Simply the perfect way to treat yourself and enjoy the tranquility of The Prince Akatoki London. This offer is available from Executive Junior Suites upwards.